Terms and conditions

General terms and conditions and customer information. Last updated: October 2026. This is a translation; the German version is binding.

1. Scope and seller

These terms apply to all orders placed on diabet.store. Your contracting party is Sergej Litvinovskiy, Barkhausenweg 11, 22339 Hamburg, Germany, email: diabet.care@gmail.com (“we”). A consumer is any natural person ordering mainly for private purposes.

2. Conclusion of contract

Products shown in the shop are not a binding offer. You add products to the cart, choose the delivery country and shipping method, and go to checkout. You are then redirected to PayPal, where you can check and correct your details until you complete payment. By completing payment you make a binding offer. The contract is concluded when we accept the payment. We confirm this on the confirmation page and by email.

3. Contract language and contract text

The contract can be concluded in German, English or Russian. We store the contract text and send you the order details by email. You can view and print these terms on this page at any time. With a customer account you can also see your orders there.

4. Prices and shipping costs

All prices are final prices in euros and include German VAT at 19%. For deliveries outside the EU you pay the same price; VAT is then not shown. Shipping costs are added and shown in the cart before you order. For deliveries outside the EU, customs duties and import charges of the destination country may apply and are borne by you.

5. Delivery

We ship from Germany with DHL to the countries listed on the Delivery page. We dispatch after receiving payment. If a product is unavailable, we inform you without delay and refund any payment already made.

6. Payment

You pay in advance via PayPal, or by credit or debit card through PayPal. Your account is charged when you complete the order.

7. Retention of title

The goods remain our property until paid in full.

8. Transport damage

Please check the parcel on receipt and report obvious transport damage to the courier and to us as soon as possible. This does not affect your statutory rights; it helps us enforce claims against DHL.

9. Warranty

Statutory warranty rights apply. If a sensor or pod is defective, please write to us with your order number, the serial number and a short description.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. For slightly negligent breach of an essential contractual obligation, liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

11. Medical devices

The products we sell are medical devices. Use them only as described in the manufacturer’s instructions for use. The information on our websites does not replace medical advice.

12. Right of withdrawal

Consumers have a right of withdrawal as follows.

Withdrawal policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. For several goods in one order delivered separately, the period starts when you receive the last item.

To exercise the right of withdrawal, you must inform us (Sergej Litvinovskiy, Barkhausenweg 11, 22339 Hamburg, Germany, email: diabet.care@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. This covers sterile-packed sensors and pods whose packaging has been opened.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Sergej Litvinovskiy, Barkhausenweg 11, 22339 Hamburg, Germany, email: diabet.care@gmail.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.

13. Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the country in which they have their habitual residence.

14. Place of jurisdiction

If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Hamburg.

15. Dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.